Community
How to report problems - The information isn’t comprehensive and there are currently problems with Highland Council’s online
problem reporting system. However, it would be helpful if individuals could raise concerns about any
of the matters below with the authority responsible for them in the first instance. If the authority
doesn’t respond, please let the Community Council know and we will follow it up.
Bins and Recycling
Missed bin collection - https://www.highland.gov.uk/info/1063/rubbish_-
_household_waste/118/missed_bin_collection
Request bulky uplift - https://www.highland.gov.uk/info/1063/rubbish_-
_household_waste/132/dispose_of_large_household_items
Businesss and Trade
Counterfeit Goods - https://www.highland.gov.uk/report
Delivery charges – online shopping - https://www.highland.gov.uk/report
Food premises registration - https://www.highland.gov.uk/info/135/health_and_safety_-
_food/82/food_premesis_registration
Food Safety Complaint - https://www.highland.gov.uk/report or phone environmental health on
01349 886606
Workplace Health & Safety Concern - https://www.highland.gov.uk/report
Street Traders Licence application -
https://www.highland.gov.uk/directory_record/738770/street_trader
Unlicenced street traders – information awaited
Taxi licence application -
https://www.highland.gov.uk/directory_record/738739/taxi_and_private_hire/category/501/taxi_an
d_private_hire
Unlicenced Taxis – information awaited
Council and Government
Complaint - https://www.highland.gov.uk/report
Freedom of Information Request - https://www.foi.scot/how-do-i-ask
Subject Access Request (information held about you personally) - https://ico.org.uk/for-
organisations/uk-gdpr-guidance-and-resources/individual-rights/right-of-access/how-do-we-
recognise-a-subject-access-request-sar/
Council Tax and Benefits, Rates
Change in Circumstances - https://www.highland.gov.uk/report
Non-domestic Rates - https://www.highland.gov.uk/info/2/business_rates/404/non-
domestic_rates/2
Scottish Small Business Relief - https://www.mygov.scot/non-domestic-rates-relief/small-business
Environment
Abandoned vehicles - https://www.highland.gov.uk/report
Untaxed vehicles - https://www.gov.uk/report-untaxed-vehicle
Vehicles without MOTs - https://www.gov.uk/report-no-mot
Animal Welfare Concern - https://www.highland.gov.uk/report
Dog control -
https://www.highland.gov.uk/info/1211/animal_welfare_and_pest_control/472/dog_control
Bonfire or Smoke Problem - https://www.highland.gov.uk/report or phone environmental health on
01349 886606
Dog fouling – https://www.highland.gov.uk/info/1330/street_care_and_cleaning/473/dog_fouling or
phone environmental health on 01349 886606
Litter and Fly-tipping - https://www.highland.gov.uk/report or phone environmental health on 01349
886606
Noise pollution
- Neighbours - https://www.highland.gov.uk/info/1281/pollution/74/noise
- Dogs barking - https://www.highland.gov.uk/info/1281/pollution/74/noise/2
- Commercial premises -
https://www.highland.gov.uk/info/1281/pollution/74/noise/3
Waste from businesses and organisations – https://www.highland.gov.uk/info/1060/rubbish_-
_commercial_waste/134/business_waste_collection_service/3
Water pollution - https://www.scottishwater.co.uk/your-home/your-waste-water/sewage-pollution
Housing and short term lets
Private Landlords (long term lets) -
https://www.highland.gov.uk/info/997/housing_advice/258/private_landlords
Accommodation provider (short term lets) -
https://www.highland.gov.uk/info/20021/short_term_lets/1021/short_term_lets_licensing
Marine licences
Private mooring - https://www.crownestatescotland.com/scotlands-property/coastal/marine-leisure
Planning
Potential breach of planning control - https://www.highland.gov.uk/info/180/planning_-
_applications_warrants_and_certificates/170/planning_enforcement/2 or phone 01349 886608
Roads and pavements
Trunk Roads (A87) - https://www.bearscot.com/report-a-defect/
All council roads:
• Bridge damage
• Bus shelter damage
• Cemetery damage
• Dog fouling
• Grit bins (external link)
• Light or traffic signal fault
• Park or play area damage
• Parking or phone 01349 886601
• Pavement or phone 01349 886601
• Pothole or phone 01349 886601
• Road maintenance (including flooding) or phone 01349 886601
• Road surface - maintenance request or phone 01349 886601
• Street cleaning or phone 01349 886601
• War memorial damage
Skips: Skips can be hired from HC for businesses and individuals as well as for community beach clean-ups. See here for further details.
Bulky Uplift: The HC operates a Bulky Uplift service . Here is a link what can and can't be collected .You can contact the Service Point in Kyle (534956) to arrange a collection and get more details on the HC website. There will be a charge for this of £23.37 for up to 3 items and £46.73 up to 6 items (as at November 2020)